How does Back keep me updated?

What to do when you want to know who's helping you and what the progress is

Jan Ustohal avatar
Written by Jan Ustohal
Updated over a week ago

Back will keep you updated on the progress of your request either through Slack or through e-mail.

Updates on Slack

For each request that you create Back will create a messaging thread to send all updates. This ensures that you can always find all the relevant information related to a single request in a single place.

To find the right thread...

  1. Switch to Back by selecting it in the Apps section of the left sidebar in Slack or by pressing Cmd+K ย (Mac) or Ctrl+K ย (Win) and typing Back

  2. Find the request that you're looking for - older requests will be further up in the conversation history

  3. Move your mouse over the message and click the ๐Ÿ’ฌ button to open the thread on the right side

๐Ÿ’๐Ÿปโ€โ™‚๏ธ Tip: If you know the title of the request (or at least part of it) you can also use Slack's built-in search to find the right message.

Updates on e-mail

For each update and change in the request Back will send you an e-mail with the relevant information. You can reply to this e-mail to add more information to you request any time.

Updates on the web

In addition to the two channels that Back uses to keep you updated you can also see the full history and progress of your request on a dedicated Request status page.

To get there click on the title of the request in e-mail or Slack and you'll be redirected to the right page.

The Request status page shows you the current status and owner of the request, as well as full timeline of any conversation between you and the team. You can also send messages directly from the page as you would from Slack or e-mail.

โ„น๏ธ This page is just for you. To protect your information no one else can access the information on this page but you ๐Ÿ‘€. Your secrets are safe!

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