Your employees might already be used to e-mails like [email protected] or [email protected] to send their requests to. To avoid painful transition when you would have to monitor multiple inboxes instead of having everything in Back you can easily set up e-mail forwarding for your existing e-mail inboxes, so that all requests seamlessly end up in Back.

Forwarding a shared Gmail inbox

ℹ️ You have a shared inbox setup if you and your colleagues share access to the same e-mail inbox.

  • Log in to your shared e-mail inbox
  • Go to Settings Forwarding and POP/IMAP
  • Click on Add a forwarding address and enter the address of your team in Back e.g. [email protected]
  • Confirm the forwarding in the next dialog

Google needs to verify that the e-mail address you're forwarding to is really owned by you. To do so they send a verification code to the e-mail address which you need to enter.

  • Once you add the forwarding e-mail go to Back find a new request from Google
  • Either copy the 9 digit code or click on the link in the e-mail to confirm the forwarding

Forwarding a Google Group

ℹ️ You have a group setup if you and your colleagues each receive a copy of each e-mail from the group into your own inbox.

⚠️ To adjust the settings for Google Groups you need to have access to the group administration

  • Go to Google Admin dashboard
  • Go to Directory Groups
  • Find the group you're looking for, e.g. [email protected]
  • In the Members section choose to Add members
  • Add a new member and enter the address of your team in Back e.g. [email protected]
  • (Optional) If you want to, you can also remove your e-mail and e-mails of your colleagues to avoid polluting your inbox

Forwarding an Outlook account

In order to correctly forward e-mails from your Outlook account to Back you need to set up a redirection rule for your e-mail

 If you're using Office 365/Outlook Live in English

  1. Click the Gear icon → SettingsView all Outlook settings
  2. Click on MailRules → Click the Add new rule button
  3. In the Name field, enter the name of this rule. (e.g. "Redirect email to Back")
  4. In the Add a condition field choose "Apply to all messages"
  5. In the Add an action field choose "Redirect to" and enter the e-mail the e-mail of the team in Back, e.g. [email protected]
  6. Click on Save and make sure the rule is activated

 If you're using Office 365/Outlook Live in German

  1. Click the Gear icon → EinstellungenAlle Outlook-Einstellungen anzeigen
  2. Click on E-mailRegeln → Click the Neue Regel button
  3. In the Name field, enter the name of this rule. (e.g. "Redirect email to Back")
  4. In the Bedingung hinzufugen field, choose "Auf alle Nachrichten anwenden"
  5. In the Aktion hinzufugen field, choose "Umleiten an" and enter the e-mail the e-mail of the team in Back, e.g. [email protected]
  6. Click on Speichern and make sure the rule is activated
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