As an expert, you're often dealing with requests that always require the same initial information from the employee in order for you to be able to work on them. Even though this information is often written down in an internal wiki or even pinned to a Slack channel, employees often forget all the info that is needed, which means you have to ask them for it again and again. With Back, that's where forms come in.
Forms in Back allow you to pre-define sets of questions that you can then easily send to the employee in just a couple of clicks to collect all the necessary information in one go. Not only this saves you an endless back-and-forth conversation, it also makes it easier for the employee to provide all the right information.
Getting started with forms: