To help you see the full context of who the requester of a specific request you can now connect Back to your Personio account, bringing all relevant employee profile information into Back.

Before you connect Back to Personio, you need to configure which data fields will be exposed to use through this connection. This is done in the API credentials section of the Personio configuration.

Since August 2021 Personio enables you to create integration-specific credentials for each product you're connecting to Personio.

To generate credentials for Back click on Generate new credential, enter a name (e.g. Back integration), and pick Back in the Integration dropdown.

To ensure that we have access to all the important information select Read and Write for Employees and Absences.

To ensure future compatibility ideally select all the items in the Readable employee attributes field. At the moment Back makes use of the following fields:

Click on Generate new credential to obtain your Client ID and secret that you'll need in the next step.

With the credentials generated it's time to connect it to Back.

Once connected, we will regularly synchronize all of your employee data with Back (every ~4 hours). This data is then used to display additional context in the request detail and can be used in employee journeys such as onboarding. You can use it also for knowledge targeting.