When someone submits a request that is easy to answer with one of the existing answers you can easily send it back to the employee without having to copy-paste it from anywhere.

  1. When writing a reply, click on the 📄 icon in the bottom bar

  2. Select the right answer from the list

  3. You can pick multiple answers to be attached to your reply

  4. Don't forget to write a message as well

  5. Send the reply to the employee

The employee will then receive your message, as well as the full content of all attached answers via Slack or e-mail, as with other notifications.

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