If you already have existing in Confluence you can now leverage the integration with Back to use it to resolve requests.

The general instructions are the same whether you're using Cloud version of Confluence or On-premise (Server/Data Center), however the specific credentials used in each case are different.

💁 How do you know whether you're using Cloud or On-premise? If the URL that you use to access Confluence looks like https://acme.atlassian.net/wiki/ you're using Cloud. Otherwise you're using On-premise.

What you'll need

To connect your Confluence to Back you will need 3 pieces of information - endpoint, username, and one secret credential (depending on the version).

☁️ Cloud

  1. The API endpoint of your Confluence installation, which you can find in the URL bar of your browser when you're in Confluence.
    It usually has the format https://<your company name>.atlassian.net/wiki/ , e.g. https://acme.atlassian.net/wiki/

  2. Your Confluence username – this is the same as your e-mail, you can find it in your account settings

  3. API token – you need to create a new API token for the integration. You can call it e.g. Back integration . Don't close the browser tab after creating the token, as you cannot access it later!

🏭 On-premise

  1. The API endpoint of your Confluence instance, which you can find in the URL bar of your browser when you're in Confluence, can have a different format, depending on your organization. Usually, it will be something like https://confluence.acme.corp/ or https://wiki.acme.corp/.

  2. Your Confluence username – usually this is similar to the first part of your e-mail before the @. If your email is [email protected] your username can be jane.doe.
    To confirm you can go to the People section in Confluence and click on your account. Your Confluence username will be visible in the URL after the ~, e.g. https://wiki.acme.corp/display/~jane.doe

  3. Your Confluence password – the password you are normally using to log in to Confluence

Configuring the connection

Once you've have all the needed credentials go to the Integrations page in Back and click on Connect in the Confluence row.

  • Enter the API endpoint into the first field - you must enter the full URL there, e.g. ☁️ https://acme.atlassian.net/wiki/ or 🏭 https://wiki.acme.corp/

  • Then, enter your Confluence username into the second field

  • Finally, enter the ☁️ API token you created or your 🏭 Password into the last field

Click on Connect to validate the connection.

If everything worked out fine you'll see the status of the Confluence integration as Connected.

Using articles from Confluence

The use an existing article from Confluence with a reply click on the 📑 button in the message box.

Start typing the name or content of the article in the search bar - Back will search through all the available content in Confluence, as well as articles in Back.

Once you select an article it will be attached to the reply,

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