To make SLA goal measurement as close to reality each team now has working hours assigned to it, which are used to limit the time in which SLA goals are considered to be "ticking"

To set up the working hours simply go to Team management and select Edit from the ⋯ menu.

By default the working hours are set in CET timezone and are set in 24h hour clock. They also need to start and end time need to be in the same day (i.e. you cannot set up working hours from 18:00 to 7:00).

💁🏻‍♀️ Let us know if would like to change the timezone for your team to a different one and we'll put it in place!