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Installing the Back app for MS Teams (via Custom app)
Installing the Back app for MS Teams (via Custom app)

How to start using Back's MS Teams integration

Jan Ustohal avatar
Written by Jan Ustohal
Updated over a week ago

We're excited to release the MS Teams integration, which enables your employees to submit requests and receive updates directly from MS Teams.

πŸ’πŸ»β€β™€οΈ Feel free to reach out to [email protected] if you need any help getting set up!

Uploading the Back application to the org. marketplace

The Back application is currently distributed as a custom application, which means it needs to be uploaded to your organization's app marketplace manually.

There are multiple ways to do this, depending on the setup of your organization and your role. To understand which way is the right one for you, go to the Apps section in MS Teams and check whether you see Upload a custom app (Benutzerdefinierte App hochladen in πŸ‡©πŸ‡ͺ) in the bottom left corner.

A) I do see the option Upload a custom app there

This is the easier option, as you can easily manage the full process yourself.

  1. Click on Upload a custom app and select Upload for <your org. name> in the pop up to make sure others also have access to it

  2. Select the package you received from us ( and confirm your selection

The app will be automatically installed and will be displayed in the Built for <your org. name> in the sidebar.

B) I don't see the option Upload a custom app there

Unfortunately, you'll need your IT team to help you with the setup.

  • The easiest option would be for the IT to let you upload custom apps, so that you can do it yourself. If this is possible, once you're allowed to do so, simply follow instructions in A.

    Your IT team can do so by adjusting the app policy, as described in the MS Teams documentation.

  • If this is not possible, the IT team will need to install the application for you. Simply provide them with the package you received from us ( and ask them to upload the app into your organization's marketplace.

Installing Back into a team / channel

To start using Back the app needs to be added to at least one team. If you want to test it's fine to start with a smaller team with a limited number of members, but for a full-scale rollout it is necessary to add it to a team where all of your employees are, so that they can easily interact with it and are correctly recognized by Back.

To add Back to a team, go to Apps, find Back, and select Add to a team. Select the team you want to add Back to from the dropdown and press Set up a bot.

πŸ’ If you do not see the option to add the app to a team, you need to ask the IT team to do this for you.

Linking the team with Back

The final step is to associate the team in MS Teams with your Back organization. To do so you need to have an expert Back account.

  • If you installed the app yourself, you've received a message from the Back bot prompting you to link your team to your Back org.

  • If you haven't installed the app or did not receive the message, just go to any channel in the team that you want to link and send a message @Back link to trigger the association process.

Clicking on Link Back to Teams will open a window where you enter your Back login details to finalize the association. You only need to do this once per each team in MS Teams where the bot is active.

And that's it! πŸŽ‰ You can now create your first request by simply messaging the Back bot!

πŸ’πŸ»β€β™€οΈ If you want to add the Back app to different teams, just repeat the steps in this section for each team where Back should be accessible from a channel.

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