After installing the Back application into your team and connecting it to Back every employee can create requests by simply sending a message to the Back bot.
Employee sends a message direct message to the Back bot or mentions it in a message in a public channel
Back bot replies with a selection of teams to pick from
Employee selects a team and confirms request creation
Back replies with a confirmation message showing the details of the request
From that point on, all updates to the request will be reflected in the request card. The employee can also Add comments to the request, as well as view details of the request on the web.
Creating a request from any message
If you want to create a Back request on behalf of someone else, you can use the message extension the Back bot provides.
Find the message you want to create a request from in a channel or a chat conversation
Open the ⋯ menu on message (next to emoji reactions) and select More actions
Select Create a Back request
If needed, update the title and the description, select a team, and press Submit
A request is created on behalf of the author of the message - they will receive all updates directly from Back
💁🏻♀️ If you don't see the option to Create a Back request, go to Apps → Back and click on Add to enable this functionality.