Saved replies let you save commonly used templates, snippets, and answers that you don't want our bot to send automatically.

To create and manage Saved replies go to Settings → Saved replies. You can create a new one using the + Add saved reply button or edit exiting ones by clicking on the list.

Each saved reply is assigned to one team to make it easier to find and manage them across multiple teams. You can switch between your teams in the header.

Find and select a saved reply when sending replies, internal notes, forms, or approvals directly from the message box.

If you previously used knowledge answers as templates by sending them "as message", you can now easily migrate them to saved replies.