If you're juggling multiple versions of the same policy depending on the office or department or want to target certain policies only to managers or employees, you can use knowledge segmentation to target specific answers to any combination of filters.
Defining answer targeting
⚠️ In order to define the answer targeting, you need to have an HR system integration enabled in Back (BambooHR, Personio, or hibob). Without it, we do not have the right information to be able to determine whether the usee matches the defined segment.
You can combine different targeting criteria:
Office – Which office does the employee work in
Department – Which department is the employee in
Only managers – Whether this employee has at least 1 direct report
Allow external users – Allow suggesting this article to users who do not have a profile in the HR system
Without any targeting defined the answer will be suggested to:
Employees in all the offices
Employees from all the departments
Both managers and non-managers
Employees with HR profile only