Getting started with Back
Set up Back for your organization
13 articles in this collection
Written by Jan Ustohal
Written by Jan Ustohal
Setting up email
Forwarding your e-mail groups into Back
How to seamlessly integrate your existing shared inbox e-mail into Back
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
Forwarding e-mails from your own inbox
Truly handle all incoming requests in Back
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
E-mail domain allowlisting
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
Managing users
What types of users are there in Back?
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
How do I invite new user?
Invite new experts into the system so that they can help others resolve requests
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
Can I invite users who don’t have a company email address?
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
Can I receive email requests from users who don’t have a company email address?
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
Team management
Creating a new team
Get more of your colleagues on board!
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
How can I edit the categories of a specific team?
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
Rolling Back out to the company
Rolling Back out via e-mail or Slack
How to get everyone to switch to Back instead of sending you DMs on Slack
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago
Wiki entry about Back
Include information about Back in your company wiki
Written by Jan Ustohal
Updated over a week ago
Updated over a week ago