Getting started with Back

Set up Back for your organization

14 articles in this collection
Written by Jan Ustohal

Onboarding Guide

How to get started with Back

Written by Jan Ustohal
Updated yesterday

Setting up Slack

Installing Back into your Slack workspace

How to get the most out of Back by connecting it to your Slack workspace

Written by Jan Ustohal
Updated yesterday

Setting up email

Forwarding your e-mail groups into Back

How to seamlessly integrate your existing shared inbox e-mail into Back

Written by Jan Ustohal
Updated yesterday

Forwarding e-mails from your own inbox

Truly handle all incoming requests in Back

Written by Jan Ustohal
Updated yesterday

E-mail domain allowlisting

Written by Jan Ustohal
Updated yesterday

Receiving requests in Back via email

Written by Jan Ustohal
Updated yesterday

Managing users

What types of users are there in Back?

Written by Jan Ustohal
Updated yesterday

How do I invite new user?

Invite new experts into the system so that they can help others resolve requests

Written by Jan Ustohal
Updated yesterday

Can I invite users who don’t have a company email address?

Written by Jan Ustohal
Updated yesterday

Can I receive email requests from users who don’t have a company email address?

Written by Jan Ustohal
Updated yesterday

Team management

Creating a new team

Get more of your colleagues on board!

Written by Jan Ustohal
Updated yesterday

How can I edit the categories of a specific team?

Written by Jan Ustohal
Updated yesterday

Rolling Back out to the company

Rolling Back out via e-mail or Slack

How to get everyone to switch to Back instead of sending you DMs on Slack

Written by Jan Ustohal
Updated yesterday

Wiki entry about Back

Include information about Back in your company wiki

Written by Jan Ustohal
Updated yesterday