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Getting started with Back
Getting started with Back
Set up Back for your organization
14 articles in this collection
Written by
Jan Ustohal
Onboarding Guide
How to get started with Back
Written by
Jan Ustohal
Updated over a week ago
Setting up Slack
Installing Back into your Slack workspace
How to get the most out of Back by connecting it to your Slack workspace
Written by
Jan Ustohal
Updated over a week ago
Setting up email
Forwarding your e-mail groups into Back
How to seamlessly integrate your existing shared inbox e-mail into Back
Written by
Jan Ustohal
Updated over a week ago
Forwarding e-mails from your own inbox
Truly handle all incoming requests in Back
Written by
Jan Ustohal
Updated over a week ago
E-mail domain allowlisting
Written by
Jan Ustohal
Updated over a week ago
Receiving requests in Back via email
Written by
Jan Ustohal
Updated over a week ago
Managing users
What types of users are there in Back?
Written by
Jan Ustohal
Updated over a week ago
How do I invite new user?
Invite new experts into the system so that they can help others resolve requests
Written by
Jan Ustohal
Updated over a week ago
Can I invite users who don’t have a company email address?
Written by
Jan Ustohal
Updated over a week ago
Can I receive email requests from users who don’t have a company email address?
Written by
Jan Ustohal
Updated over a week ago
Team management
Creating a new team
Get more of your colleagues on board!
Written by
Jan Ustohal
Updated over a week ago
How can I edit the categories of a specific team?
Written by
Jan Ustohal
Updated over a week ago
Rolling Back out to the company
Rolling Back out via e-mail or Slack
How to get everyone to switch to Back instead of sending you DMs on Slack
Written by
Jan Ustohal
Updated over a week ago
Wiki entry about Back
Include information about Back in your company wiki
Written by
Jan Ustohal
Updated over a week ago