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Finding your way around in Back
Finding your way around in Back
Information about the most relevant features in Back
37 articles in this collection
Written by
Jan Ustohal
Requests
Request Overview
Written by
Jan Ustohal
Updated over a week ago
Request Detail
Written by
Jan Ustohal
Updated over a week ago
Request priority
Prioritize the requests to always focus on the right things
Written by
Jan Ustohal
Updated over a week ago
Saved custom filter views
Written by
Jan Ustohal
Updated over a week ago
Custom request status
Build team-specific workflows using custom request statuses
Written by
Jan Ustohal
Updated over a week ago
Team goals and SLAs
Working hours
Define the working hours of your teams to measure SLAs accurately
Written by
Jan Ustohal
Updated over a week ago
SLAs
Set up SLAs to keep track of your performance and deliver great employee experience
Written by
Jan Ustohal
Updated over a week ago
Communication with employees
Replying publicly on Slack
Written by
Jan Ustohal
Updated over a week ago
Outreach
Reach out to your employees and external partners directly from Back
Written by
Jan Ustohal
Updated over a week ago
Knowledge
Suggesting the right answer to the right user
Use answer targeting to ensure the right article is suggested to the right person
Written by
Jan Ustohal
Updated over a week ago
Saved replies
Use saved replies to write, personalize, and send answers to common questions while keeping your messages personal.
Written by
Jan Ustohal
Updated over a week ago
Creating answer in Knowledge
Write down your policies, guidelines, and other important answers for your employees.
Written by
Jan Ustohal
Updated over a week ago
Sending answers from knowledge base to employees
Save time by using existing answers to resolve requests
Written by
Jan Ustohal
Updated over a week ago
Automatically resolve requests with existing answers
Let (our) robot save your time
Written by
Jan Ustohal
Updated over a week ago
Stay up-to-date
Notifications in Back
Decide what you want to be notified about and where
Written by
Jan Ustohal
Updated over a week ago
Browser notifications
Get notified in real-time in your browser
Written by
Jan Ustohal
Updated over a week ago
E-mail and Slack notifications
Get regular notifications on e-mail or Slack
Written by
Jan Ustohal
Updated over a week ago
E-mail digest
Keep up-to-date on everything that happens in Back
Written by
Jan Ustohal
Updated over a week ago
Forms
Forms in Back explained
What are Forms and how do they give you superpowers?
Written by
Jan Ustohal
Updated over a week ago
Setting up forms to request information
Written by
Jan Ustohal
Updated over a week ago
Sending a form to an employee
Written by
Jan Ustohal
Updated over a week ago
Automatic form suggestion
Let Back automatically send forms to employees
Written by
Jan Ustohal
Updated over a week ago
Projects
Getting started with Projects
Written by
Jan Ustohal
Updated over a week ago
Collaboration with others
Requesting an approval
Written by
Jan Ustohal
Updated over a week ago
Collaborating with people outside of Back
Involve others to keep them in the loop and get their feedback
Written by
Jan Ustohal
Updated over a week ago
Support for e-mail CCs
Written by
Jan Ustohal
Updated over a week ago
Insights
Team Insights
At a glance, get an idea about the work distribution and progress, the health of requests in your team, and employee satisfaction.
Written by
Jan Ustohal
Updated over a week ago
Team Analytics
Written by
Jan Ustohal
Updated over a week ago
Integrations
Integrate Back with Notion
Use your existing knowledge in Notion to easily resolve requests
Written by
Jan Ustohal
Updated over a week ago
Manage user accounts with Okta
Written by
Jan Ustohal
Updated over a week ago
Connecting with Personio
Leverage your existing employee data in Personio to easily get all relevant information about the requester
Written by
Jan Ustohal
Updated over a week ago
Connecting with BambooHR
Leverage your existing employee data in BambooHR to easily get all relevant information about the requester
Written by
Jan Ustohal
Updated over a week ago
Connecting with Hibob
Leverage your existing employee data in Hibob to easily get all relevant information about the requester
Written by
Jan Ustohal
Updated over a week ago
Integrate Back with Confluence
Use your existing knowledge in Confluence to easily resolve requests
Written by
Jan Ustohal
Updated over a week ago
Integrate Back with Jira
Written by
Jan Ustohal
Updated over a week ago
MS Teams Integration
Creating requests through MS Teams
Written by
Jan Ustohal
Updated over a week ago
Installing the Back app for MS Teams (via Custom app)
How to start using Back's MS Teams integration
Written by
Jan Ustohal
Updated over a week ago