Finding your way around in Back

Information about the most relevant features in Back

36 articles in this collection
Written by Jan Ustohal and Maresch Bär

Requests

Request Overview

Written by Jan Ustohal
Updated over a week ago

Request Detail

Written by Jan Ustohal
Updated over a week ago

Request priority

Prioritize the requests to always focus on the right things

Written by Jan Ustohal
Updated over a week ago

Saved custom filter views

Written by Jan Ustohal
Updated over a week ago

Custom request status

Build team-specific workflows using custom request statuses

Written by Jan Ustohal
Updated over a week ago

Team goals and SLAs

Working hours

Define the working hours of your teams to measure SLAs accurately

Written by Jan Ustohal
Updated over a week ago

SLAs

Set up SLAs to keep track of your performance and deliver great employee experience

Written by Jan Ustohal
Updated over a week ago

Communication with employees

Replying publicly on Slack

Written by Jan Ustohal
Updated over a week ago

Outreach

Reach out to your employees and external partners directly from Back

Written by Jan Ustohal
Updated over a week ago

Knowledge

Suggesting the right answer to the right user

Use answer targeting to ensure the right article is suggested to the right person

Written by Jan Ustohal
Updated over a week ago

Saved replies

Use saved replies to write, personalize, and send answers to common questions while keeping your messages personal.

Written by Jan Ustohal
Updated over a week ago

Creating answer in Knowledge

Write down your policies, guidelines, and other important answers for your employees.

Written by Jan Ustohal
Updated over a week ago

Sending answers from knowledge base to employees

Save time by using existing answers to resolve requests

Written by Jan Ustohal
Updated over a week ago

Automatically resolve requests with existing answers

Let (our) robot save your time

Written by Jan Ustohal
Updated over a week ago

Stay up-to-date

Notifications in Back

Decide what you want to be notified about and where

Written by Jan Ustohal
Updated over a week ago

Browser notifications

Get notified in real-time in your browser

Written by Jan Ustohal
Updated over a week ago

E-mail and Slack notifications

Get regular notifications on e-mail or Slack

Written by Jan Ustohal
Updated over a week ago

E-mail digest

Keep up-to-date on everything that happens in Back

Written by Jan Ustohal
Updated over a week ago

Forms

Forms in Back explained

What are Forms and how do they give you superpowers?

Written by Jan Ustohal
Updated over a week ago

Setting up forms to request information

Written by Jan Ustohal
Updated over a week ago

Sending a form to an employee

Written by Jan Ustohal
Updated over a week ago

Automatic form suggestion

Let Back automatically send forms to employees

Written by Jan Ustohal
Updated over a week ago

Projects

Getting started with Projects

Written by Jan Ustohal
Updated over a week ago

Collaboration with others

Requesting an approval

Written by Jan Ustohal
Updated over a week ago

Collaborating with people outside of Back

Involve others to keep them in the loop and get their feedback

Written by Jan Ustohal
Updated over a week ago

Support for e-mail CCs

Written by Jan Ustohal
Updated over a week ago

Insights

Team Insights

At a glance, get an idea about the work distribution and progress, the health of requests in your team, and employee satisfaction.

Written by Jan Ustohal
Updated over a week ago

Team Analytics

Written by Jan Ustohal
Updated over a week ago

Integrations

Integrate Back with Notion

Use your existing knowledge in Notion to easily resolve requests

Written by Maresch Bär
Updated over a week ago

Connecting with Personio

Leverage your existing employee data in Personio to easily get all relevant information about the requester

Written by Jan Ustohal
Updated over a week ago

Connecting with BambooHR

Leverage your existing employee data in BambooHR to easily get all relevant information about the requester

Written by Jan Ustohal
Updated over a week ago

Connecting with hibob

Leverage your existing employee data in hibob to easily get all relevant information about the requester

Written by Jan Ustohal
Updated over a week ago

Connecting with Confluence

Use your existing knowledge in Confluence to easily resolve requests

Written by Jan Ustohal
Updated over a week ago

Integrate Back with Jira

Written by Jan Ustohal
Updated over a week ago

MS Teams Integration

Creating requests through MS Teams

Written by Jan Ustohal
Updated over a week ago

Installing the Back app for MS Teams (via Custom app)

How to start using Back's MS Teams integration

Written by Jan Ustohal
Updated over a week ago