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Finding your way around in Back
Finding your way around in Back
Information about the most relevant features in Back
Jan Ustohal avatar
By Jan1 author37 articles

Requests


Request Overview
Request Detail
Request priority
Saved custom filter views
Custom request status

Team goals and SLAs


Working hours
SLAs

Communication with employees


Replying publicly on Slack
Outreach

Knowledge


Suggesting the right answer to the right user
Saved replies
Creating answer in Knowledge
Sending answers from knowledge base to employees
Automatically resolve requests with existing answers

Stay up-to-date


Notifications in Back
Browser notifications
E-mail and Slack notifications
E-mail digest

Forms


Forms in Back explained
Setting up forms to request information
Sending a form to an employee
Automatic form suggestion

Projects


Getting started with Projects

Collaboration with others


Requesting an approval
Collaborating with people outside of Back
Support for e-mail CCs

Insights


Team Insights
Team Analytics

Integrations


Integrate Back with Notion
Manage user accounts with Okta
Connecting with Personio
Connecting with BambooHR
Connecting with Hibob
Integrate Back with Confluence
Integrate Back with Jira

MS Teams Integration


Creating requests through MS Teams
Installing the Back app for MS Teams (via Custom app)
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