Back

Jan Ustohal

Information about the most relevant features in Back

Finding your way around in Back

Request Overview

Request Detail

Prioritize the requests to always focus on the right things

Request priority

Saved custom filter views

Build team-specific workflows using custom request statuses

Custom request status

Requests

Define the working hours of your teams to measure SLAs accurately

Working hours

Set up SLAs to keep track of your performance and deliver great employee experience

SLAs

Team goals and SLAs

Replying publicly on Slack

Reach out to your employees and external partners directly from Back

Outreach

Communication with employees

Use answer targeting to ensure the right article is suggested to the right person

Suggesting the right answer to the right user

Use saved replies to write, personalize, and send answers to common questions while keeping your messages personal.

Saved replies

Write down your policies, guidelines, and other important answers for your employees.

Creating answer in Knowledge

Save time by using existing answers to resolve requests

Sending answers from knowledge base to employees

Automatically resolve requests with existing answers

Knowledge

Decide what you want to be notified about and where

Notifications in Back

Get notified in real-time in your browser

Browser notifications

Get regular notifications on e-mail or Slack

E-mail and Slack notifications

Keep up-to-date on everything that happens in Back

E-mail digest

Stay up-to-date

What are Forms and how do they give you superpowers?

Forms in Back explained

Setting up forms to request information

Sending a form to an employee

Let Back automatically send forms to employees

Automatic form suggestion

Forms

Getting started with Projects

Projects

Requesting an approval

Involve others to keep them in the loop and get their feedback

Collaborating with people outside of Back

Support for e-mail CCs

Collaboration with others

At a glance, get an idea about the work distribution and progress, the health of requests in your team, and employee satisfaction.

Team Insights

Team Analytics

Insights

Use your existing knowledge in Notion to easily resolve requests

Integrate Back with Notion

Manage user accounts with Okta

Leverage your existing employee data in Personio to easily get all relevant information about the requester

Connecting with Personio

Leverage your existing employee data in BambooHR to easily get all relevant information about the requester

Connecting with BambooHR

Leverage your existing employee data in Hibob to easily get all relevant information about the requester

Connecting with Hibob

Use your existing knowledge in Confluence to easily resolve requests

Integrate Back with Confluence

Integrate Back with Jira

Integrations

Creating requests through MS Teams

How to start using Back's MS Teams integration

Installing the Back app for MS Teams (via Custom app)

MS Teams Integration

Find answers and get help from Intercom Support and Community Experts

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