Finding your way around in Back
Information about the most relevant features in Back
36 articles in this collection
Written by Jan Ustohal and Maresch Bär
Written by Jan Ustohal and Maresch Bär
Requests
Request Overview
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Request Detail
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Request priority
Prioritize the requests to always focus on the right things
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Saved custom filter views
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Custom request status
Build team-specific workflows using custom request statuses
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Team goals and SLAs
Working hours
Define the working hours of your teams to measure SLAs accurately
Written by Jan Ustohal
Updated yesterday
Updated yesterday
SLAs
Set up SLAs to keep track of your performance and deliver great employee experience
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Communication with employees
Replying publicly on Slack
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Outreach
Reach out to your employees and external partners directly from Back
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Knowledge
Suggesting the right answer to the right user
Use answer targeting to ensure the right article is suggested to the right person
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Saved replies
Use saved replies to write, personalize, and send answers to common questions while keeping your messages personal.
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Creating answer in Knowledge
Write down your policies, guidelines, and other important answers for your employees.
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Sending answers from knowledge base to employees
Save time by using existing answers to resolve requests
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Automatically resolve requests with existing answers
Let (our) robot save your time
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Stay up-to-date
Notifications in Back
Decide what you want to be notified about and where
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Browser notifications
Get notified in real-time in your browser
Written by Jan Ustohal
Updated yesterday
Updated yesterday
E-mail and Slack notifications
Get regular notifications on e-mail or Slack
Written by Jan Ustohal
Updated yesterday
Updated yesterday
E-mail digest
Keep up-to-date on everything that happens in Back
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Forms
Forms in Back explained
What are Forms and how do they give you superpowers?
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Setting up forms to request information
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Sending a form to an employee
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Automatic form suggestion
Let Back automatically send forms to employees
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Collaboration with others
Requesting an approval
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Collaborating with people outside of Back
Involve others to keep them in the loop and get their feedback
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Support for e-mail CCs
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Insights
Team Insights
At a glance, get an idea about the work distribution and progress, the health of requests in your team, and employee satisfaction.
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Team Analytics
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Integrations
Integrate Back with Notion
Use your existing knowledge in Notion to easily resolve requests
Written by Maresch Bär
Updated yesterday
Updated yesterday
Connecting with Personio
Leverage your existing employee data in Personio to easily get all relevant information about the requester
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Connecting with BambooHR
Leverage your existing employee data in BambooHR to easily get all relevant information about the requester
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Connecting with Hibob
Leverage your existing employee data in Hibob to easily get all relevant information about the requester
Written by Jan Ustohal
Updated yesterday
Updated yesterday
Integrate Back with Confluence
Use your existing knowledge in Confluence to easily resolve requests
Written by Jan Ustohal
Updated in the last 15 minutes
Updated in the last 15 minutes
Integrate Back with Jira
Written by Jan Ustohal
Updated yesterday
Updated yesterday